Frequently Asked Questions About Our New Site

By Will Lingo

May 24, 2001

Your Questions Answered

With all the changes we’re making to the site, it’s no surprise that my e-mail inbox has overflowed this week. On top of that, it’s one of the busiest times of the year, with the major and minor leagues in full swing, the draft approaching and the college season reaching its climax.

The worst thing that has happened this week is our site hasn’t worked as it should. Whether you’ve been looking for up-to-date stats or trying to log in to our new subscriber system, you’ve probably been frustrated to some degree. We apologize for that and ask for your continued patience. We’ve been making huge changes to the site and while most of them were supposed to be going on behind the scenes, unfortunately some of the work has gotten in the way of your enjoyment of the site. It won’t be this way for long and will be worth it in the long run, I swear.

With the mea culpa out of the way, here are our best answers to your most frequent questions:

Q: I highly disapprove of your new pay structure. Is profanity the best way for me to get my point across?

 

No. But many people have tried that anyway. Sarcasm has also proven very popular.

We understand that the early tradition of the Web has been for everything to be free. But we, and hundreds of companies that no longer exist, have discovered it’s hard to make money that way. The economics of the Internet are changing, and we have to change with them to maintain the kind of information that our readers expect from Baseball America.

Perhaps more important, many of our subscribers felt cheated that information they were paying for has been available sooner and for free on the Web. We realized it didn’t make much sense to offend the people who were paying for subscriptions, and we think we’ve found a happy medium. You can still find plenty of information for free, but if you want our best stuff you need to subscribe.

Q: Do you really expect us to pay for access to stuff we can find free elsewhere on the Web?

 

No. We understand that not everyone has the time or money to read everything on our site. Many of our site’s features, including statistics and daily news coverage, will still be available free of charge.

What you’ll pay for are the longer feature stories we do, some of the columns by Baseball America experts, our major league organization reports and our draft and prospect scouting information. In short, it’s much of what we put in our print edition, as well as great stuff that we just can’t squeeze in.

We’ll also have unique online coverage that wouldn’t work in our biweekly print schedule. And we’ll be adding more subscriber-only features as times goes on. You simply can’t find information of the same quality elsewhere on the Web for free.

Q: What’s the difference between the regular subscription for $48.95 and the electronic subscription for $36? Will I get everything from an electronic subscription that I would get in print?

 

No. We see the premium content on the Website as an enhancement to the magazine, not a replacement for it. Not every piece of news that goes into the magazine–such as obituaries or the minor league grapevine–will show up on the Web. At the same time, we will have stories on the Web that won’t be in the magazine.

Most of the major elements from the print edition–features, prospect ratings, organization reports–will be in the subscriber-only section of the Website. You can get it as soon as we’re done with it and aren’t at the mercy of your friendly postal carrier.

So for $36 you get access to everything on the site. For $48.95 you get everything on the site and the print edition delivered to your door every two weeks, so you don’t miss out on any Baseball America goodness.

Q: I’m a longtime subscriber to the magazine. How do I get access to everything on the site?

 

It’s a straightforward process. When you click on a story that’s in our subscriber section, you’ll be taken to a page where you will enter your Subscription ID. This is a six-digit number printed above your name on your mailing label and identified there as your Customer ID (sorry for the different name).

Next you’ll be asked to enter your login information, which is your e-mail address and a password that you determine. These two pieces of information will become you login ID. Please keep in mind that these are CASE SENSITIVE.

You have just created your login account and should be able to access Baseball America’s new content area. In the future, all you need are your e-mail address and your password.

Q: I just signed up for the print subscription and have not received an issue yet. How do I log in to the site?

 

If you’re a subscriber and don’t have your Customer ID number or login information for whatever reason, just send e-mail to customerservice@baseballamerica.com and let us know. You can also call us at 800-845-2726.

Q: I just want an electronic subscription. How does that work?

 

When you click on a story that’s in our premium section, you’ll be taken to a page where you can sign up. Just click the Sign Up button under the heading PAY SUBSCRIBERS and you’ll go to our secure server.

Next you’ll be asked to enter your login information, which is your e-mail address and a password that you determine. These two pieces of information will become you login ID. Please keep in mind that these are CASE SENSITIVE.

On the next screen you’ll enter your billing information and credit-card number, and after your card is approved you’ll have full access to the site. In the future, all you need are your e-mail address and your password.

Q: I already have signed up with my e-mail address and a password. How do I log in to the site in the future?

 

When you are taken to the sign-up page, you simply find the orange box that says CLICK HERE TO LOGIN! Click on it and you should have full access to the site. Depending on what type of browser you’re using, you probably won’t have to log in again that day unless you quit your browser program or reboot your computer. If you’re using Internet Explorer, you can set the browser to remember the site password for convenience.

Q: I have all my information and can’t make it work. What’s going wrong?

 

If you’re a print subscriber, make sure you have a valid Customer ID number (it should have six digits). Use this number to create a login account for the site. See the steps above for more details.

Remember, you use your Customer ID to establish a login account for the Website. From that point on, you use your e-mail address and password to get into the site–not your Customer ID.

The most likely explanation for any other problem–assuming you’ve set up your login account properly–is that you’ve simply entered something incorrectly. Check your typing carefully, and remember that your ID and password are case sensitive. If the case of one letter is wrong, your login will get rejected.

If nothing seems to work, just send e-mail to customerservice@baseballamerica.com or call us at 800-845-2726.

Q: How much extra draft information will subscribers get?

 

A lot more. You’ll get rankings for about 600 players, compared with 400 in the print edition, and you’ll get many more individual scouting reports. In addition, you’ll get regular updates on the latest draft news as June 5 draws closer.

Q: When can I get to all the draft stuff?

 

We will begin posting draft information Friday (May 25) and will continue adding information just about every day until the draft.

Q: I still have questions. Where can I turn?

 

Just drop me an e-mail willlingo@baseballamerica.com and I’ll try to answer your question or find someone who can. As always, thanks for your interest in Baseball America.

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