Baseball America
Account Log-In Troubleshooting
If you're having trouble logging in, there are a few things you can try to do before calling technical support. Please click on your browser for further details.
Disclaimer
Baseball America will not be held responsible for any damage whatsoever to any equipment and software as a result of following any of the information or instruction contained within or obtained from or through the BaseballAmerica.com website. The directions included on this page are provided "as is" and without warranty of any kind.
Furthermore, you acknowledge that you are solely responsible for determining what, if any, steps are suitable for your purposes and for any loss, liability, damage, or costs you may suffer as a result of the direction contained on this page.
BaseballAmerica.com will not be liable for any direct, indirect, special, incidental, or consequential damages (including, without limitation, damages resulting from lost profits or revenue; loss of use of or reliance on the website, information provided or of any executable programs; loss of use of data or equipment; or other similar damages) arising out of the use or inability to use the information obtained through this page.
Still Having Trouble Logging In?
If your log-in troubles weren't solved after following these steps, please contact customer service either via e-mail or by phone at 1-800-845-2726.
If you're having trouble logging in, there are a few things you can try to do before calling technical support. Please click on your browser for further details.
- Intrnet Explorer 8
- Intrnet Explorer 7
- Intrnet Explorer 6
- Mozilla Firefox 3.x
- Mozilla Firefox 2.x
- Mozilla Firefox 1.x
- Google Chrome 8.x
- Safari 4.x
- Safari 3.x
Troubleshooting Internet Explorer 8: Clearing your Browser Cache
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Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
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- Click "Start" and select "Control Panel". (Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
- Open the "Internet Options" icon.
- Click the "General" tab if it isn't selected already.
- Click the "Delete" button.
- In the "Delete Browsing History" dialog box, check the box next to "Temporary Internet files"
- Click the "Delete" button
- Click "OK" to exit
Please read our disclaimer before proceeding with these steps.
- Click "Start" and select "Control Panel". (Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
- Open the "Internet Options" icon.
- Click the "General" tab if it isn't selected already.
- Click the "Delete" button.
- In the "Delete Browsing History" dialog box, check the box next "Cookies"
- Click the "Delete" button
- Click the "OK" button to close the window
Please read our disclaimer before proceeding with these steps.
- Click "Start" and select "Control Panel". (Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
- Open the Internet Options icon.
- Choose the "Privacy" tab.
- Click the "Advanced" button.
- Check the "Override automatic cookie handling" box under the Cookies section in the Advanced Privacy Settings window.
- Under First-party Cookies, select the "Accept" or "Prompt" option.
- Under Third-party Cookies, select "Accept" or "Prompt" option. (Note: If you select the "Prompt" option you will be prompted every time a website attempts to send you a cookie, click "OK".)
- In the Internet Options window click "OK" to exit.
Troubleshooting Internet Explorer 7: Clearing your Browser Cache
Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Back to top More help Please read our disclaimer before proceeding with these steps.
- Click "Start" and select "Control Panel". (Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
- Open the "Internet Options" icon.
- Click the "General" tab if it isn't selected already.
- Click the "Delete" button.
- Under the heading "Temporary Internet files," click "Delete Files".
- Click "OK" to exit.
Please read our disclaimer before proceeding with these steps.
- Click "Start" and select "Control Panel". (Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
- Open the Internet Options icon.
- Click the "General" tab if it isn't selected already.
- Under the Browsing history section, click the "Delete" button.
- Click the "Delete cookies" button.
- Select "Yes" if a box appears to confirm.
- Click "OK" to close the window.
Please read our disclaimer before proceeding with these steps.
- Click "Start" and select "Control Panel". (Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
- Open the Internet Options icon.
- Choose the "Privacy" tab.
- Click the "Advanced" button.
- Check the "Override automatic cookie handling" box under the Cookies section in the Advanced Privacy Settings window.
- Under First-party Cookies, select the "Accept" or "Prompt" option.
- Under Third-party Cookies, select "Accept" or "Prompt" option. (Note: If you select the "Prompt" option you will be prompted every time a website attempts to send you a cookie, click "OK".)
- In the Internet Options window click "OK" to exit.
Troubleshooting Internet Explorer 6: Clearing your Browser Cache
Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Back to top More helpPlease read our disclaimer before proceeding with these steps.
- Click "Start" and select "Control Panel". (Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
- Open the "Internet Options" icon.
- Click the "General" tab if it isn't selected already.
- Under the heading "Temporary Internet files," click "Delete Files . . ."
- Click "OK" to exit.
Please read our disclaimer before proceeding with these steps.
- Click "Start" and select "Control Panel". (Note: Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
- Open the "Internet Options" icon.
- Click the "General" tab if it isn't selected already.
- Under the heading "Temporary Internet files," click on "Delete Cookies . . ."
- Click "OK" for the "Delete all cookies in the Temporary Internet Files folder?" prompt.
- Click "OK" to exit.
Please read our disclaimer before proceeding with these steps.
- Click "Start" and select "Control Panel". (Note: Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
- Select the "Privacy" tab.
- Click the "Advanced" button.
- Place a check in the "Override Automatic Cookie Handling check box".
- Under First Party Cookies, select the "Accept" or "Prompt" option.
- Under Third Party Cookies, select the "Accept" or "Prompt" option. (Note: If you select the "Prompt" option you will be prompted every time a Web site attempts to send you a cookie, click "OK".)
- In the Internet Options window click "OK" to exit.
Troubleshooting Mozilla Firefox 3.x: Clearing your Browser Cache
Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Back to top More helpPlease read our disclaimer before proceeding with these steps.
- Select "Tools" from the menu bar
- Select "Clear Recent History..."
- When a dialog appears, select "Everything" from the "Time range to clear:" drop-down.
- At the bottom of the dialog box, there should be "Details" with an arrow button pointing up. If the arrow button is pointing down, click the arrow button to display a list.
- From the list, make sure "Cache " is checked.
- Click "Clear Now"
Please read our disclaimer before proceeding with these steps.
- Select "Tools" from the menu bar
- Select "Clear Recent History..."
- When a dialog appears, select "Everything" from the "Time range to clear:" drop-down.
- At the bottom of the dialog box, there should be "Details" with an arrow button pointing up. If the arrow button is pointing down, click the arrow button to display a list.
- From the list, make sure "Cookies" is checked.
- Click "Clear Now"
Please read our disclaimer before proceeding with these steps.
- In Mozilla Firefox select "Tools" from the File menu.
- Select "Options".
- Click the "Privacy" icon in the top panel.
- Check the box corresponding to "Accept cookies from sites".
- Click "OK" to save and close.
Please read our disclaimer before proceeding with these steps.
- Go to the "Firefox" drop down menu.
- Select "Preferences".
- Select the "Privacy" icon.
- Under "Cookies" mark the checkbox for "Allow sites to set Cookies".
Troubleshooting Mozilla Firefox 2.x: Clearing your Browser Cache
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Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
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- Open Mozilla Firefox and click on the "Tools" menu.
- Select "Options" then "Advanced". (top right)
- Click the "Network" tab.
- Under the "Cache" heading, click the "Clear Now" button.
- Click "OK" to exit.
Please read our disclaimer before proceeding with these steps.
- In Mozilla Firefox select "Tools" from the file menu.
- Select "Options".
- Under the "Private Data" heading, click the "Clear Now button".
- Click "OK" to exit.
Please read our disclaimer before proceeding with these steps.
- In Mozilla Firefox select "Tools" from the File menu.
- Select "Options".
- Click the "Privacy" icon in the top panel.
- Check the box corresponding to "Accept cookies from sites".
- Click "OK" to save and close.
Troubleshooting Mozilla Firefox 1.x: Clearing your Browser Cache
Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Back to top More help Please read our disclaimer before proceeding with these steps.
- Open Mozilla Firefox on the "Tools" menu.
- Select "Options" then the "Privacy" icon.
- Click "Clear" across from the Cache option.
- Click "OK" to exit.
Please read our disclaimer before proceeding with these steps.
- In Mozilla Firefox select "Tools" from the file menu.
- Select "Options".
- Click the "Privacy" icon in the top panel.
- Click the "Cookies" tab.
- Check the "Clear Cookies Now" button.
- Click "OK" to save and close.
Please read our disclaimer before proceeding with these steps.
- In Mozilla Firefox select "Tools" from the File menu.
- Select "Options".
- Click the "Privacy" icon in the top panel.
- Click the "Cookies" tab.
- Check the "Allow sites to set cookies" checkbox.
- Click "OK" to save and close.
Troubleshooting Google Chrome 8.x : Clearing your Browser Cache
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Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Back to top More help Please read our disclaimer before proceeding with these steps.
- Open Google Chrome, in the upper right-hand side of the screen, click the icon that looks like a wrench.
- Select "Options" from the menu
- In the "Google Chrome Options" dialog box, click the "Under the Hood" tab at the top
- Under the "Privacy" section, at the top of the dialog box, click the "Clear Browsing data..." button.
- With the "Clear Browsing Data" window open, check the box beside "Empty the cache"
- Click the "Clear browsing data" button at the bottom of the dialog box.
- Click "Close"
Please read our disclaimer before proceeding with these steps.
- Open Google Chrome, in the upper right-hand side of the screen, click the icon that looks like a wrench.
- Select "Options" from the menu
- In the "Google Chrome Options" dialog box, click the "Under the Hood" tab at the top
- Under the "Privacy" section, at the top of the dialog box, click the "Content settings..." button.
- A "Content Settings" dialog box should appear; from the list under "Features:", click "Cookies"
- Click "Show cookies and other site data..."
- In the "Cookies and Other Data" dialog box, click "Remove All"
- Click "Close"
- Click "Close"
- Click "Close"
- Reload the page.
Please read our disclaimer before proceeding with these steps.
- Open Google Chrome, in the upper right-hand side of the screen, click the icon that looks like a wrench.
- Select "Options" from the menu
- In the "Google Chrome Options" dialog box, click the "Under the Hood" tab at the top
- Under the "Privacy" section, at the top of the dialog box, click the "Content settings..." button.
- A "Content Settings" dialog box should appear; from the list under "Features:", click "Cookies"
- Under "Cookie Settings", click the button next to "Allow local data to be set (recommended)"
- Click "Close"
- Click "Close"
- Reload the page.
Troubleshooting Safari 4.x : Clearing your Browser Cache
Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Back to top More help Please read our disclaimer before proceeding with these steps.
- From the Safari menu, click "Edit"
- Choose "Empty Cache..." from the options.
- When the confirmation box appears, click "Empty"
- Reload the page.
Please read our disclaimer before proceeding with these steps.
- From the Safari menu, click "Edit"
- Select "Preferences..."
- When the dialog box appears, select the "Security" tab at the top.
- About midway down the dialog box, you should see "Accept cookies:"; click the "Show cookies" button.
- When a new dialog box appears, you should see a list with column headers reading "Website", "Name", "Path" etc.
- Click the "Remove All" button at the bottom.
- . A confirmation box should appear asking if you are sure you wish to remove all cookies; press "Remove All"
- . Click "Done"
- Close out the "Preferences" dialog box
- Reload the page.
Please read our disclaimer before proceeding with these steps.
- Go to the "Safari" drop down menu.
- Select "Preferences".
- Select the "Security" icon from the top panel.
- Under "Accept Cookies" section select "Only from sites I visit".
Troubleshooting Safari 3.x : Clearing your Browser Cache
Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Please read our disclaimer before proceeding with these steps.
Back to top More help
Please read our disclaimer before proceeding with these steps.
- From the Safari menu, click "Empty Cache".
- When asked "Are you sure you want to empty the cache?", click "Empty".
- Click "Done".
- Reload the page.
Please read our disclaimer before proceeding with these steps.
- Go to the "Safari" drop down menu.
- Select "Preferences".
- Select the "Security" icon at the top panel.
- From the Security dialog box, click "Bookmarks".
- Click "Show Cookies".
- From the Cookie dialog box, click to choose cookies from youtube.com, and click "Remove" alternatively, if you want to delete all cookies, click "Remove All".
- Click "Done".
Please read our disclaimer before proceeding with these steps.
- Go to the "Safari" drop down menu.
- Select "Preferences".
- Select the "Security" icon from the top panel.
- Under "Accept Cookies" section select "Only from sites you navigate to".
Disclaimer
Baseball America will not be held responsible for any damage whatsoever to any equipment and software as a result of following any of the information or instruction contained within or obtained from or through the BaseballAmerica.com website. The directions included on this page are provided "as is" and without warranty of any kind.
Furthermore, you acknowledge that you are solely responsible for determining what, if any, steps are suitable for your purposes and for any loss, liability, damage, or costs you may suffer as a result of the direction contained on this page.
BaseballAmerica.com will not be liable for any direct, indirect, special, incidental, or consequential damages (including, without limitation, damages resulting from lost profits or revenue; loss of use of or reliance on the website, information provided or of any executable programs; loss of use of data or equipment; or other similar damages) arising out of the use or inability to use the information obtained through this page.
Still Having Trouble Logging In?
If your log-in troubles weren't solved after following these steps, please contact customer service either via e-mail or by phone at 1-800-845-2726.